Terms and Conditions – Sorrento Holidays S.a.s

1. Introduction

Welcome to Sorrento Holidays S.a.s, your trusted partner for renting exclusive apartments and villas in the breathtaking landscapes of the Sorrento Peninsula and the Amalfi Coast. Since 2001, we have been the top choice for travelers seeking personalized assistance, high-quality services, and unforgettable stays in Italy’s most charming destinations.

By booking a stay with us, you agree to the following Terms and Conditions. Please read them carefully before proceeding with your reservation.

2. Booking Policy

• All reservations must be made through our official website, via email, or through other contacts on this website.
• To confirm a booking, a 30% deposit of the total stay amount is required.
• The remaining balance must be paid before arrival, according to the payment terms outlined below.

3. Payment Terms

• Payments can be made via bank transfer, or other approved payment methods.
• The final balance must be settled at least 30 days before arrival unless otherwise specified.
• Failure to complete the payment within the deadline may result in the cancellation of the booking, with applicable penalties as per our cancellation policy.

4. Cancellation and Refund Policy

Standard Cancellation Policy

• If a booking is canceled after confirmation (deposit paid), the 30% deposit is non-refundable.
• If cancellation occurs between 120 and 60 days before arrival, 60% of the total amount will be charged.
• If cancellation occurs between 59 and 30 days before arrival, 80% of the total amount will be charged.
• If cancellation occurs from 29 days before arrival up to the check-in date, 100% of the total amount will be charged.
• For certain villas, a 100% penalty applies for cancellations made after confirmation.

How to Request a Cancellation

Cancellations must be requested in writing via email or fax. Once received, we will confirm the cancellation by countersigning and sending back the document to acknowledge the request.

5. Check-in and Check-out Rules

• Check-in times vary depending on the property. Please refer to the individual property pages for specific check-in details.

• Check-out: By 10:00 AM on the departure day.
• Guests must provide valid identification at check-in as required by Italian law.
• Late Arrival:
  • From 8:00 PM to 12:00 AM (midnight), including check-in procedures, a surcharge of €50.00 applies, payable in cash.
  • From 12:00 AM onwards, including check-in procedures, a surcharge of €100.00 applies, payable in cash.
  • In case of late arrival, it is essential to inform us in advance to arrange a smooth check-in process.

6. Guest Responsibilities

• Guests must respect the property, furniture, and amenities, ensuring everything is returned in the same condition as found upon arrival.
• Any damage caused by guests must be reported immediately, and repair costs may be charged.
• Maximum occupancy limits must be followed, as stated in the booking confirmation.
• Parties and excessive noise are not allowed to respect neighbors and the environment.

7. Liability & Disclaimers

• Sorrento Holidays S.a.s is not responsible for any loss, theft, or damage to personal belongings during the stay.
• We are not liable for external circumstances such as power outages, water supply interruptions, or weather conditions that may affect your stay.
• Guests must comply with local laws and regulations at all times.

8. Privacy Policy & Data Protection

• We handle personal data according to the General Data Protection Regulation (GDPR) and Italian privacy laws.
• Personal information provided during the booking process is used solely for reservation management and will not be shared with third parties without consent.

For more details, please visit our Privacy Policy page.

9. Contact Us

If you have any questions about these Terms and Conditions, feel free to contact us:

📍 Sorrento Holidays s.a.s.
📧 info@sorrentoholidays.com
📞 +39 0818774808
🌍 sorrentoholidays.com